9/11 Memorial & Museum Tickets » Plan your visit

Plan Your Visit to 9/11 Memorial & Museum: Tips and Information

Honoring the resilience of survivors and the courage of those who responded, the 9/11 Memorial & Museum is a must-see destination in New York City. Stay on this page to learn everything you need to know for your visit, including hours of operation, the best times to go, directions, and more!

9/11 Memorial & Museum Timings

9/11 Memorial:
Open Daily: 8:00 AM to 8:00 PM

9/11 Museum:
Open: Wednesday to Monday, 9:00 AM to 7:00 PM
Closed: Tuesdays, except for specific dates
Last Admission: 5:30 PM

Additional Information:
Operating hours may vary on holidays or significant dates, so please be aware of any special scheduling during these times.

Best Time to Visit the 9/11 Memorial & Museum

To avoid crowds, visit the 9/11 Memorial early in the morning when it opens at 8:00 AM, or later in the afternoon after 3:00 PM. Weekdays, particularly mid-week (Tuesday to Thursday), are less crowded than weekends.

For a quieter experience, consider visiting during the off-peak months of January, February, and September through November. Purchasing tickets in advance and avoiding major holidays can also help you beat the crowds.

9/11 Memorial & Museum: 3 Tips to Beat the Crowds

Purchase Tickets in Advance: Buy your tickets online ahead of time to avoid long lines at the ticket counter. Get Tickets

Early or Late Visit: Plan your visit for early in the morning or late in the afternoon to avoid the peak visiting hours.

Visit on Less Popular Days: Opt for mid-week visits and avoid holidays and weekends to enjoy a quieter experience.

Location of the 9/11 Memorial & Museum

Address:
180 Greenwich St, New York, NY 10007, United States | Get Directions

The 9/11 Memorial & Museum is located at the World Trade Center site in Lower Manhattan.

It is situated amidst various attractions that enhance your visit to the area. Notable nearby landmarks include the historic St. Paul's Chapel, just a short walk away, and the Oculus, a striking architectural marvel and transportation hub. Additionally, other popular destinations such as Battery Park and the New York Stock Exchange are within walking distance, making it easy to explore more of what Lower Manhattan has to offer during your visit.

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9/11 Memorial & Museum: Entry Ticket

Highlights

Stand beside the reflecting pools, where North America’s largest manmade waterfalls echo with the profound stories of the past.

Gain access to “In Memoriam,” an exhibition dedicated to the victims, sharing their personal stories and memories.

Explore the Foundation Hall, home to the monumental Last Column and artifacts, symbolizing resilience and endurance.

View authentic artifacts and hear personal stories of survival and recovery, providing a comprehensive understanding of the tragic events.

Witness the Survivor Tree, a living symbol of hope and resilience that withstood the attacks and continues to grow.

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Ground Zero All-Access Guided Tour + 9/11 Museum

Highlights

Start with a 90-minute guided walking tour led by a local New Yorker with personal connections to the events of 9/11, providing detailed narratives and historical context.

Visit St. Paul’s Chapel, New York City’s oldest public building still in continuous use, which served as a refuge for first responders during the aftermath.

Explore The Oculus, the impressive structure of the World Trade Center Transportation Hub, an architectural marvel that also serves as a shopping center.

Learn about the bravery and sacrifices of the firefighters with a visit to the FDNY Memorial Wall.

Conclude the tour at the Survivor Tree, a poignant symbol of resilience that survived the attacks and continues to grow today.

Reflect at the 9/11 Memorial Pools, the largest manmade waterfalls in North America, which honor the lives lost on that tragic day.

Skip the line and explore the 9/11 Museum at your own pace, with exhibits that provide a deep understanding of the events of September 11 and their global impact.

Ground Zero All-Access Guided Tour + One World Observatory

Highlights

Start with a 90-minute guided walking tour led by a local New Yorker who shares personal connections and detailed narratives about 9/11.

Visit St. Paul’s Chapel, New York City’s oldest public building still in use, which served as a sanctuary for first responders.

Explore The Oculus, the World Trade Center Transportation Hub, an architectural masterpiece and shopping center.

Hear stories of bravery and sacrifice at the FDNY Memorial Wall.

See the resilient Survivor Tree, which survived the 9/11 attacks and continues to thrive.

Reflect at the 9/11 Memorial Pools, the largest manmade waterfalls in North America, honoring those who lost their lives.

Conclude your tour with a visit to the top of One World Trade Center, offering unparalleled views of New York City and beyond.

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New York Sightseeing Flex Pass

Highlights

Access up to 100+ attractions and experiences across New York City, including iconic landmarks like the Empire State Building, the Statue of Liberty, and Top of the Rock.

Choose your own adventure with flexible options to visit 2, 3, 5, 7, or 10 attractions within 30 days of activation.

Save up to 50% compared to buying individual tickets for attractions and tours.

Skip the hassle with contactless entry at many participating attractions.

Discover hidden gems with walking tours, harbor cruises, and unique NYC experiences included in the pass.

Getting to the 9/11 Memorial & Museum

By Subway

Duration: Approximately 20 minutes from Midtown Manhattan

Closest Stations: World Trade Center (E train), WTC Cortlandt (1 train), and Fulton Street (A, C, J, Z, 2, 3, 4, 5 trains)

The subway is a convenient and efficient way to reach the 9/11 Memorial & Museum. The E train stops directly at the World Trade Center Station, while the 1 train stops at WTC Cortlandt. Alternatively, you can take the A, C, J, Z, 2, 3, 4, or 5 trains to Fulton Street, which is a short walk from the site. This method offers flexibility and frequent service, making it ideal for visitors traveling from various parts of the city.

By Train

Duration: Approximately 10 minutes from New Jersey (via PATH)

Closest Station: World Trade Center (PATH train)

If you're coming from New Jersey, the PATH train is a quick and straightforward option. The PATH train from Newark, Hoboken, or Jersey City stops at the World Trade Center Station, placing you right at Ground Zero. This is a fast and direct route, especially convenient for those traveling from across the Hudson River.

By Bus

Duration: Varies based on starting location, typically 20-30 minutes from Midtown Manhattan

Closest Stops: Vesey Street/Greenwich Street and Church Street/Liberty Street

Multiple MTA bus lines provide access to the 9/11 Memorial & Museum, with stops near the site. The M20 and M55 buses are particularly convenient, stopping close to the World Trade Center. Buses offer a scenic route through the city, though travel time can vary depending on traffic conditions.

By Taxi

Duration: Approximately 15-30 minutes from Midtown Manhattan

Drop-off Location: Directly at 180 Greenwich Street

Taking a taxi or a ride-sharing service provides a door-to-door option, delivering you directly to the 9/11 Memorial & Museum entrance. This method offers comfort and convenience, especially if you prefer a more private and direct route. Travel time can vary with traffic, but it typically takes 15-30 minutes from Midtown Manhattan.

Parking Facilities

70 Greenwich Street - Battery Parking Garage
Price: Starts at $5 per hour
Location: Approximately 6 minutes' walk from the 9/11 Memorial & Museum

10 Liberty Street - Valet Garage
Price: Starts at $4 per hour
Location: About 5 minutes' walk from the 9/11 Memorial & Museum

225 Liberty Street - Valet Kiosk
Price: Starts at $6 per hour
Location: Just a short 5-minute walk from the 9/11 Memorial & Museum

Prepare your visit to the 9/11 Memorial & Museum

Facilities
Family Visits
Onsite Rules
Things to Do Nearby

Information Desk:
Located near the entrance, the information desk provides maps, guides, and answers to any visitor queries.

Audioguides:
Available for rent to enhance your experience with detailed information about the exhibits.

Restrooms:
Fully accessible restrooms are located on all levels of the museum.

Coat Check:
A coat check service is available to store personal items during your visit.

Gift Shop:
The museum gift shop offers a variety of souvenirs, books, and memorabilia related to the 9/11 Memorial & Museum.

Wi-Fi:
Complimentary Wi-Fi is available throughout the museum for visitors.

Family Programs:
Special programs and activities are available for families, enhancing the educational experience.

Children’s Guide:
An audio guide specifically designed for children aged 8-11 is available.

Stroller Accessibility:
The museum is fully accessible for strollers, ensuring an easy visit for families with young children.

No Flash Photography:
Photography is allowed, but flash photography is prohibited to protect the artifacts.

No Food or Drink:
Eating and drinking are not permitted inside the museum to maintain cleanliness and respect for the exhibits.

Security Screening:
All visitors and their belongings are subject to security screening upon entry.

Service Animals Only:
Only service animals are allowed inside the museum; pets are not permitted.

Oculus:
A striking transportation hub and shopping center adjacent to the museum.

Battery Park:
A short walk away, providing beautiful views of the Statue of Liberty and Ellis Island.

St. Paul’s Chapel:
The oldest surviving church in Manhattan, which served as a relief center after the 9/11 attacks.

Brookfield Place:
A nearby shopping and dining complex with a variety of high-end stores and restaurants.

Accessibility at the 9/11 Memorial & Museum

Access
Physical Disabilities
Hearing Impairments
Visual Impairments

The 9/11 Memorial & Museum is committed to providing access to all visitors. The main entrance is equipped with ramps and elevators, ensuring easy access for individuals with mobility challenges. Additionally, the museum has accessible ticket counters and restrooms on all levels. The facility is designed to be navigable for all visitors, offering a seamless experience from entry to ex

9-11 Memorial New York Accessibility Wheelchair

For visitors with physical disabilities, the 9/11 Memorial & Museum provides wheelchairs free of charge at the information desk. All exhibit spaces, restrooms, and public areas are wheelchair accessible. The museum’s layout includes ramps and elevators, making it convenient for those using wheelchairs or other mobility devices. Accessible seating is also available in auditoriums and theaters within the museum.

9-11 Memorial Accessibility Hearing Impaired

The museum offers various services to assist visitors with hearing impairments. Complimentary audio guides equipped with T-coil compatible hearing loops are available, providing clear and enhanced audio. Additionally, the museum offers transcripts of audio exhibits and films upon request. For guided tours, assistive listening devices are provided to ensure all visitors can fully engage with the content.

9-11 Memorial Accessibility Visually Impaired

To support visitors with visual impairments, the museum provides tactile opportunities and braille guides for key exhibits. Audio descriptions of exhibits are available through the museum’s audio guide system. Service animals are welcome throughout the museum, and staff are trained to assist visually impaired visitors to ensure a comprehensive and enriching experience.

Highlights of the 9/11 Memorial

9-11 Museum Events & Exhibitions — Courtesy of the 9/11 Memorial & Museum.

Exhibits

The 9/11 Memorial features a variety of exhibits that chronicle the events of September 11, 2001, and their aftermath. These exhibits include detailed timelines, personal stories, and multimedia displays that offer visitors a comprehensive understanding of the day’s impact. Interactive elements allow visitors to engage deeply with the content, providing a poignant and educational experience. The exhibits are designed to honor the memory of the victims and the resilience of those who survived.

Artifacts

The 9/11 Memorial displays numerous artifacts recovered from Ground Zero, each telling a unique story of loss and heroism. These artifacts include personal items, pieces of the Twin Towers, and emergency responder equipment. One of the most striking artifacts is the Last Column, a 36-foot steel beam covered in mementos, inscriptions, and photographs left by recovery workers. These tangible pieces of history help visitors connect with the personal and collective experiences of 9/11.

Discover Artifacts

9-11 Memorial Anniversary Flower — Courtesy of the 9/11 Memorial & Museum.

Memorial Glade

Memorial Glade is a serene area within the 9/11 Memorial dedicated to those who are suffering or have died from illnesses caused by their work or exposure to toxins during the recovery efforts. The glade features six large stone monoliths that symbolize strength and endurance. The tranquil setting provides a space for reflection and honors the ongoing sacrifices of those affected by the aftermath of the attacks. This area underscores the long-term impact of 9/11 on rescue and recovery workers and their families.

Survivor Tree

The Survivor Tree is a callery pear tree that was recovered from the rubble at Ground Zero and nursed back to health before being replanted at the 9/11 Memorial. This resilient tree symbolizes hope and rebirth, standing as a living testament to the ability to recover and thrive after trauma. Visitors often gather around the Survivor Tree to reflect on its powerful message of survival and renewal, making it one of the most poignant symbols at the Memorial.

9-11 Memorial New York Tribute — Courtesy of the 9/11 Memorial & Museum.

Special Events

The 9/11 Memorial hosts a range of special events throughout the year to honor and remember the victims of the attacks. These events include the annual commemoration ceremony on September 11, which features moments of silence, readings of the victims' names, and other tributes. Other events, such as educational programs, speaker series, and temporary exhibits, provide ongoing opportunities for learning and engagement. These special events help keep the memory of 9/11 alive and foster a sense of community and shared remembrance.

Special Tips for Visiting the 9/11 Memorial & Museum

Visit Early or Late: Arrive early in the morning or late in the afternoon, especially on weekdays, to avoid the largest crowds and have a more serene experience.

Start Indoors: Begin your visit at the 9/11 Museum to gain a comprehensive understanding of the events before moving to the outdoor Memorial for reflection.

Consider the Kids: The content and exhibits at the Museum can be intense for young children. It’s advisable to assess whether your children are ready for this experience.

Download the Audio Guide: Enhance your visit by downloading the Museum’s audio guide, which offers detailed insights and narratives about the exhibits.

Plan Sufficient Time: Allocate at least 2-3 hours to explore the Museum thoroughly, allowing yourself time to absorb the exhibits without feeling rushed.

Remember to Book in Advance: Entry to the 9/11 Museum requires a ticket. Remember to purchase your tickets in advance.

Security Screening: Be prepared for airport-style security screening upon entry to the Museum. Arriving a bit early can help you get through security smoothly.

Weather Considerations: The Memorial is outdoors, so check the weather forecast and dress appropriately. Consider bringing an umbrella or sun protection as needed.

Respectful Behavior: Given the solemn nature of the site, maintain a respectful demeanor, and be mindful of others who are there to reflect and remember.

Photography: Photography is allowed, but avoid using flash inside the Museum and be respectful when taking pictures, particularly around the Memorial pools.

FAQs about Visiting the 9/11 Museum

How long does it take to visit the 9/11 Museum?

It typically takes about 2 to 3 hours to explore the 9/11 Museum thoroughly. This allows visitors to engage with the exhibits, watch multimedia displays, and reflect on the personal stories and artifacts presented.

What is the best time to visit the 9/11 Memorial and Museum?

The best times to visit are early in the morning when the Museum opens at 9:00 AM or late in the afternoon after 3:00 PM. Weekdays, particularly mid-week, tend to be less crowded than weekends, offering a quieter experience.

Is there a recommended order to visit the 9/11 Memorial and Museum?

It is recommended to start your visit at the 9/11 Museum to gain a comprehensive understanding of the events and their impact. Afterward, move to the 9/11 Memorial to reflect and pay your respects at the outdoor pools.

Are there any guided tours available for the 9/11 Memorial and Museum?

Yes, guided tours are available and led by knowledgeable guides who provide in-depth insights into the exhibits and the history of 9/11. Tours are available for both the Memorial and the Museum, enhancing the visitor experience.

Can I purchase tickets in advance for the 9/11 Memorial and Museum?

Yes, tickets for the 9/11 Museum can be purchased in advance online, which is recommended to ensure your preferred entry time. The Memorial itself is free to visit and does not require tickets.

Are there any parking options near the 9/11 Memorial and Museum?

Yes, there are several parking facilities near the 9/11 Memorial and Museum. Notable options include the Battery Parking Garage at 70 Greenwich Street, the Liberty Street Valet Garage, and the 225 Liberty Street Valet Kiosk, with prices starting around $4-$6 per hour.

What are the current COVID-19 guidelines for visiting the 9/11 Memorial and Museum?

The 9/11 Memorial and Museum follows all local health guidelines, which may include mask requirements, social distancing, and limited capacity.

Are there any discounts available for visiting the 9/11 Memorial and Museum?

Yes, the Museum offers discounts for seniors, students, and veterans. Additionally, the Museum is free for everyone on Mondays from 3:00 PM to close, but advance reservations are required for this time slot.