9/11 Memorial Information and Directions

At a Glance

Immerse yourself in a deeply moving journey as you explore the 9/11 Memorial & Museum, honoring the memories and stories from September 11, 2001.

Highlights

Stand beside the reflecting pools, where North America’s largest manmade waterfalls echo with the profound stories of the past.

Gain access to “In Memoriam,” an exhibition dedicated to the victims, sharing their personal stories and memories.

Explore the Foundation Hall, home to the monumental Last Column and artifacts, symbolizing resilience and endurance.

View authentic artifacts and hear personal stories of survival and recovery, providing a comprehensive understanding of the tragic events.

Witness the Survivor Tree, a living symbol of hope and resilience that withstood the attacks and continues to grow.

What’s Included

Timed entry ticket to the 9/11 Memorial & Museum.

Access to all permanent and rotating exhibits, including the Survivor Tree and Memorial Glades.

Entry to exclusive exhibitions and films that detail the narrative and heroism of September 11.

Good to Know

Recommended Age: While all ages are welcome, the content is best suited for visitors 10 years and older due to the sensitive nature of the exhibitions.

Accessibility: The 9/11 Memorial & Museum is fully accessible, with accommodations for wheelchairs, scooters, walkers, and strollers. All restrooms are equipped with accessible stalls​.

Service Animals: Guests with service animals are welcome throughout the Memorial and Museum.

Security Measures: All visitors and their belongings, including mobility devices, will undergo security screening for safety purposes​​.

Cancellation Policy

Cancel your booking up to 24 hours before your scheduled visit for a full refund.

At a Glance

Experience a comprehensive journey through the history and aftermath of September 11, 2001. This tour offers an in-depth look at the events and their lasting impact on New York City and the world.

Highlights

Start with a 90-minute guided walking tour led by a local New Yorker with personal connections to the events of 9/11, providing detailed narratives and historical context.

Visit St. Paul’s Chapel, New York City’s oldest public building still in continuous use, which served as a refuge for first responders during the aftermath.

Explore The Oculus, the impressive structure of the World Trade Center Transportation Hub, an architectural marvel that also serves as a shopping center.

Learn about the bravery and sacrifices of the firefighters with a visit to the FDNY Memorial Wall.

Conclude the tour at the Survivor Tree, a poignant symbol of resilience that survived the attacks and continues to grow today.

Reflect at the 9/11 Memorial Pools, the largest manmade waterfalls in North America, which honor the lives lost on that tragic day.

Skip the line and explore the 9/11 Museum at your own pace, with exhibits that provide a deep understanding of the events of September 11 and their global impact.

What’s Included

Skip-the-line access to the 9/11 Memorial and Museum allows for a seamless and expedited entry.

A guided walking tour of significant Ground Zero landmarks gives detailed narratives and historical context.

Comprehensive narratives and personal stories are shared by a knowledgeable local New Yorker guide.

Approximately two hours are allotted to independently explore the 9/11 Museum’s extensive exhibits.

Good to Know

Recommended Age: Suitable for all ages, but the sensitive nature of the content may be best for visitors 10 years and older.

Accessibility: The tour is wheelchair accessible, ensuring everyone can participate comfortably.

Location: The tour starts at St. Paul’s Chapel, 209 Broadway, New York, NY 10007.

Duration: The entire tour, including the museum visit, lasts approximately 3-4 hours.

Cancellation Policy

Cancel your booking up to 24 hours before your scheduled visit for a full refund.

At a Glance

Experience a deeply moving tribute to resilience and remembrance at New York City’s 9/11 Memorial & Museum, followed by breathtaking skyline views from the One World Observatory. Honor the past, embrace the present, and gaze into the future from one of NYC’s most poignant and panoramic locations.

Highlights

Explore Ground Zero on a guided tour led by expert local guides, sharing stories of heroism, resilience, and renewal at the site where history changed forever.

Reflect at the stunning twin reflecting pools, set precisely in the footprints of the original Twin Towers, each framed by cascading waterfalls—one of North America’s largest human-made water features.

Gain fast-track access to One World Observatory, ascending to the top of the tallest building in the Western Hemisphere for unparalleled 360-degree views of New York City’s iconic landmarks, including the Statue of Liberty, Brooklyn Bridge, and the Empire State Building.

Witness the incredible “See Forever” theater experience, a visual journey through the evolution of New York City, concluding with the dramatic reveal of the panoramic skyline.

What’s Included

Expert-led guided tour of Ground Zero and the 9/11 Memorial.

Priority fast-track entry ticket to the One World Observatory.

Access to all three observation deck floors at One World Observatory, offering breathtaking views, interactive exhibits, and multimedia presentations.

Good to Know

Recommended Age: Suitable for all ages. Tours cover sensitive topics, so parental discretion is advised for younger visitors. Children under 17 must be accompanied by an adult.

Accessibility: Fully wheelchair accessible, with elevators and ramps available throughout both the 9/11 Memorial and One World Observatory.

Security: All visitors are subject to security screening upon entry. Large bags, backpacks, and luggage are not permitted. Small personal items and purses are allowed.

Photography: Handheld cameras and smartphones are encouraged. However, professional photography equipment, drones, and tripods require prior approval.

Safety Measures: Enhanced safety protocols are in place, including regular cleaning and sanitization. Face coverings and social distancing guidelines may be enforced according to current local regulations.

Cancellation Policy

Cancel your booking up to 24 hours before your scheduled visit for a full refund.

At a Glance

Discover New York City on your own terms with the NYC Sightseeing Flex Pass. Enjoy access to a range of top attractions and activities in the Big Apple, allowing you to tailor your trip to your interests. Explore landmarks, museums, tours, and more with this flexible, cost-effective pass.

Highlights

Access up to 100+ attractions and experiences across New York City, including iconic landmarks like the Empire State Building, the Statue of Liberty, and Top of the Rock.

Choose your own adventure with flexible options to visit 2, 3, 5, 7, or 10 attractions within 30 days of activation.

Save up to 50% compared to buying individual tickets for attractions and tours.

Skip the hassle with contactless entry at many participating attractions.

Discover hidden gems with walking tours, harbor cruises, and unique NYC experiences included in the pass.

What’s Included

Admission to your chosen number of attractions and experiences (from 2 to 10).

Access to major landmarks, museums, tours, and more.

Discounts on dining and shopping at select locations.

A downloadable digital guide with maps, attraction details, and instructions for easy use.

Good to Know

Please note: this pass does not include access to the 9/11 Memorial & Museum.

Duration: Pass validity starts upon activation and lasts for 30 days.

Recommended Age: Suitable for all ages; ideal for families, solo travelers, and groups.

Activation: Activate the pass by scanning it at your first attraction.

Digital Convenience: The pass is fully digital, allowing for easy use via your smartphone.

Accessibility: Most attractions included in the pass are wheelchair -accessible; check the official website of specific attractions for details.

Advance Reservations: Some attractions may require reservations, which can be made via the pass website or app.

Cancellation Policy

Please note that once a ticket is purchased, it is non-refundable and cannot be cancelled.