Terms of Use

Effective Date: 1 April 2025

Welcome to City Events LLC (“City Events,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website (the “Website”) and any related services (collectively, the “Services”). By using the Services, you agree to these Terms. If you do not agree, please discontinue use of the Services immediately.

1. About Us

1.1 Company Information

City Events LLC is a company established under the laws of Delaware, with a registered office at 2140 S Dupont HWY, DE 19934 Camden, Delaware.

1.2 Website and Services

The Services provided by City Events include the purchase of access tickets (the “Tickets”) to attractions, venues, and events organized by third parties (the “Organizers”) and offered through our Website.

1.3 Purchasers and Roles

City Events connects independent Organizers responsible for creating and managing attractions, venues, and events listed on the Website, with users (“Purchasers”) who browse, register for, or purchase Tickets. City Events solely facilitates these interactions and does not own, operate, or control the events listed.

2. Using Our Website

2.1 Eligibility

To use our Services, you must:

1. Be at least 18 years old or have the explicit consent of a parent or guardian.
2. Comply with all applicable local, state, and national laws while using the Website.

2.2 Account Creation and Security

Purchasers may purchase Tickets without registering; however, an account will be automatically created upon the first purchase. Alternatively, Purchasers may register manually to access additional features. By registering, you agree to:

1. Provide accurate, current, and complete information.
2. Safeguard your account credentials.
3. Notify us immediately of unauthorized access.

2.3 Prohibited Conduct

Purchasers agree not to or attempt to:

• Disrupt or interfere with the functioning of the Services.
• Circumvent security measures or extract data from the Website without authorization.
• Violate applicable laws, regulations, or third-party rights.

3. Transactions and Payments

3.1 Role in Transactions

City Events acts as an intermediary facilitating transactions between Purchasers and Organizers. Any booking or purchase constitutes an agreement between the Purchaser and the applicable Organizers.

3.2 Payment Processing

Payments are processed securely by third-party providers. City Events does not control pricing, fees, or taxes set by Organizers but displays these transparently at checkout.

3.3 Refunds and Cancellations

Refund and cancellation policies are determined by each Organizer and outlined in the event listing. While City Events may provide customer support with regard to the purchase of Tickets on the Website, we do not guarantee refunds.

4. Responsibilities and Conduct

4.1 Organizers Obligations

Organizers are responsible for:

• Ensuring compliance with applicable laws.
• Providing accurate event details.
• Delivering services as advertised and honoring commitments to Purchasers.
• Complying with any other terms agreed between the Organizer and City Events.

4.2 Purchaser Obligations

Purchasers must:

• Review all event details and policies before booking.
• Abide by the Organizers’s rules and policies.
• Avoid reselling Tickets or engaging in fraudulent activities.

5. Intellectual Property and Content

5.1 Website Content

All content, trademarks, and design elements on the Website are owned by City Events or licensed to us. Unauthorized use of this content is prohibited.

5.2 User Contributions

By submitting content (e.g., reviews, photos) to the Website, you grant City Events a non-exclusive, perpetual license to use, modify, and distribute your contributions in connection with the Services. You retain ownership and agree not to submit unlawful or infringing material.

6. Privacy and Data Usage

City Events values your privacy. Information about how we collect, store, and use your data can be found in our Privacy Policy, as well as our Cookie Policy. Personal data shared during transactions may also be shared with Organizers to facilitate bookings.

7. Liability and Disclaimers

7.1 Limitation of Liability

City Events is not liable for indirect, incidental, or consequential damages arising from the use of the Services. Our total liability is limited to the amount paid by you for the relevant Ticket. .

7.2 Third-Party Responsibility

City Events is not responsible for the actions or omissions of Organizers or third-party providers. Organizers are solely responsible for the accuracy of their listings and service delivery.

8. Service Modifications

City Events reserves the right to modify, suspend, or discontinue any part of the Services at any time. Where feasible, we will notify Purchasers of significant changes.

9. Dispute Resolution

9.1 Applicable Law

These Terms are governed by the laws of the State of New York.

9.2 Dispute Process

a. Mandatory Arbitration Agreement

You and City Events agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Website, or any services or products offered, sold, or distributed through City Events shall be resolved exclusively through binding individual arbitration, rather than in court. By agreeing to arbitration, both you and City Events waive any right to participate in a class action or class-wide arbitration. The details of this agreement, along with limited exceptions, are outlined in this section.

b. Waiver of Jury Trial

YOU AND CITY EVENTS HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL BEFORE A JUDGE OR JURY. Instead, you and City Events agree that any claims and disputes shall be resolved through arbitration. In any legal action between you and City Events related to whether arbitration should proceed or to confirm or vacate an arbitration award, YOU AND CITY EVENTS WAIVE ALL RIGHTS TO A JURY TRIAL and agree that the dispute shall be resolved by a judge.

c. Waiver of Class Actions and Representative Claims

ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION CLAUSE MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT AS PART OF A CLASS ACTION, COLLECTIVE ACTION, OR MASS ARBITRATION. CLAIMS OF MULTIPLE CUSTOMERS OR USERS MAY NOT BE COMBINED OR CONSOLIDATED.

If this class action waiver is found to be unenforceable or invalid, then neither you nor City Events shall be entitled to arbitration, and instead, all claims and disputes shall be resolved in a court of law, as set forth in Section 9.1.

d. Exceptions to Arbitration

Despite the above, you or City Events may bring an individual claim in small claims court. Additionally, claims related to the enforcement or validity of intellectual property rights, such as patents, copyrights, trademarks, or trade secrets, are not subject to this arbitration agreement.

e. Arbitration Procedures

The arbitration shall be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and, when applicable, its Supplementary Procedures for Consumer-Related Disputes. The arbitrator shall be bound by these Terms.

Unless otherwise agreed, any arbitration hearings shall take place in the county (or parish) where you reside. If your claim is for $10,000 or less, arbitration may be conducted solely based on written submissions, by phone, or in person, at the arbitrator’s discretion and in accordance with AAA rules.

If the arbitrator issues an award in your favor that exceeds our last written settlement offer (if any) before the arbitrator was selected, then we will pay you the lesser of: (i) the amount awarded by the arbitrator or (ii) $1,000.

Each party shall bear its own arbitration costs, fees, and expenses, with both parties sharing equally in the arbitrator’s fees and costs unless otherwise required by law.

f. Severability

If any provision of this arbitration agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

g. Right to Opt-Out

Either party may opt out of this arbitration agreement, but such opt-out must be in writing and sent within 30 days of your first use of the Website or purchase of services. Opting out shall not affect the enforceability of any other provisions in these Terms.

h. Survival

This arbitration agreement shall survive the termination of your relationship with City Events.

10. Disclaimer of Warranties
THE WEBSITE, SERVICES, AND CONTENT PROVIDED BY CITY EVENTS ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO GUARANTEES THAT THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM BUGS OR OTHER HARMFUL COMPONENTS. YOU USE THE WEBSITE AND SERVICES AT YOUR OWN RISK.

TO THE FULLEST EXTENT PERMITTED BY NEW YORK LAW, CITY EVENTS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION PROVIDED ON THE WEBSITE.

CITY EVENTS IS NOT RESPONSIBLE FOR THE ACTIONS OR OMISSIONS OF THIRD PARTIES, INCLUDING EVENT ORGANIZERS, PAYMENT PROVIDERS, OR USERS OF THE WEBSITE. YOU RELEASE CITY EVENTS FROM ANY CLAIMS OR DAMAGES, KNOWN OR UNKNOWN, ARISING FROM DISPUTES WITH THIRD PARTIES. 

11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY NEW YORK LAW, IN NO EVENT SHALL CITY EVENTS, ITS AFFILIATES, EMPLOYEES, SUPPLIERS, ADVERTISERS, OR SPONSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, BUSINESS, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT CITY EVENTS SHALL NOT BE LIABLE FOR:

• FAILURE OF AN EVENT ORGANIZER TO HONOR A TICKET OR PROVIDE AN EVENT AS ADVERTISED.
• PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR USE OF THE SERVICES OR ATTENDANCE AT AN EVENT.
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR YOUR PERSONAL INFORMATION.
• ANY BUGS, VIRUSES, WORMS, TROJAN HORSES, OR OTHER HARMFUL COMPONENTS TRANSMITTED THROUGH THE WEBSITE.
• ANY ERRORS, MISTAKES, OR OMISSIONS IN CONTENT.
• LOST, STOLEN, OR DAMAGED TICKETS.

IN NO EVENT SHALL CITY EVENTS’ TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, YOUR USE OF THE WEBSITE, OR PURCHASE OF SERVICES EXCEED THE GREATER OF (i) ONE HUNDRED DOLLARS ($100) OR (ii) THE AMOUNT YOU HAVE PAID TO CITY EVENTS IN THE PAST TWELVE MONTHS.

12. General Provisions

12.1 Severability

If any part of these Terms is deemed unenforceable, the remaining provisions remain in effect.

12.2 Entire Agreement

These Terms constitute the full agreement between you and City Events regarding the Services.

10.3 Contact Information

For questions or support, contact: City Events LLC
help@tourism-tickets.com