Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

What payment methods are accepted?

We accept all major credit and debit cards. Simply enter your details at checkout, and you’re good to go.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Is this the official website of the venue?

No, this is not the official website of the venue. However, we are an authorized reseller, offering secure and hassle-free bookings for the world’s top attractions. We work closely with trusted partners to ensure you get the best experiences at the best prices.

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

About the 9/11 Memorial & Museum

What is the National September 11 Memorial & Museum, and what can I expect to see there?

The National September 11 Memorial & Museum in New York City honors the victims of the 2001 and 1993 terrorist attacks. Visitors can explore exhibits, artifacts, and memorials that commemorate the events and their aftermath.

How do I purchase tickets for the 9/11 Memorial & Museum?

Tickets for the 9/11 Memorial & Museum can be purchased online. It’s recommended to book in advance to secure your preferred date and time.

Are there any special discounts or promotions available for 9/11 Memorial Museum tickets?

The 9/11 Memorial Museum offers discounts for seniors, students, and veterans.

Can I book group tickets for the 9/11 Memorial & Museum?

Yes, group tickets for the 9/11 Memorial & Museum can be booked in advance. Group reservations typically offer discounted rates.

What are the hours of operation for the National September 11 Memorial & Museum?

The Memorial is open daily from 8 AM to 8 PM. The Museum operates Wednesday through Monday from 9 AM to 7 PM, with last entry at 5:30 PM.

Are there any guided tours available at the 9/11 Memorial & Museum?

The 9/11 Memorial & Museum offers guided tours led by knowledgeable guides. These tours provide deeper insight into the exhibits and stories associated with the site.

Is there parking available near the 9/11 Memorial & Museum?

Parking near the 9/11 Memorial & Museum is limited, but there are several nearby parking garages available. Public transportation or ride-sharing is recommended for easier access.

Are there any dining options or amenities within the museum?

The 9/11 Memorial Museum has a café where visitors can purchase food and beverages. The museum also offers amenities like restrooms, seating areas, and a gift shop.